Nxa Technology is looking for an energetic and vibrant Debtors Controller to join their dynamic team. To ensure the timeous collection of Nxa Technology's debtor's book in order to optimize cash flow, minimize risk and reduce outstanding debtor's book to an acceptable level. To ensure the company policies and procedures are adhered to in respect of handling debtor accounts. To timeously alert the management to potential collection problems. As a billing clerk, you must be accurate and reliable in handling accounts and documents. Being good at math and a high degree of organizational ability are essential due to the great amount of financial information. Since you will be using technology to expedite your work, a degree of computer knowledge is required.
The goal is to contribute to the accurate preparation of bills receivable and safeguard the company's income.

KEY PERFORMANCE AREAS (KPA's)

Customer Service

• Engage with debtors in a professional manner
• Follow-up on all debtors enquiries received
• Resolving daily debtors queries and ensuring query resolution register is maintained

Administration Daily: Responsible for the following:

• Pre-paid and Post-paid clients
• Daily tickets
• Invoicing, credits and credit reporting
• Cancellation processing and monthly reporting
• Follow-up on debtors related issues and the tracking thereof

Debtor's debt management

• Debtors Reconciliations
• Escalations & Handovers
• Meet with our collections agency once a week and give by-weekly feedback and report
• Ensure all Legal handovers are discussed with Operations Director and signed off
• Maintenance on Pastel accounts
• Journals
• Refunds
• New Account codes
• Updating Google docs on a daily basis
• Update on CRM with notes

Month-end Responsible for the following

• Debit order checks
• Preparation and posting/emailing invoices
• Preparation and distribution of debtor's statements
• Billing checks (pre-billing)
• Reporting (Daily/Weekly/Monthly) on outstanding debtors

CORE COMPETENCIES

• Adhering to principles and values
• Working with people
• Analysing
• Great Planning and Organising skills
• Strong ability to collect outstanding debt despite normal excuses
• Following instructions and procedures

EXPERIENCE/KNOWLEDGE & SKILLS

• 3-4 years working experience in debtor's collection environment
• Familiar with Accounting Packages, Pastel Evolution will be an advantage
• Proven record of keeping the debtors book on current and thirty days.
• Full Function Accounts Receivables.
• Ability to reconcile complex accounts
• Must be able to communicate well internally and with customers
• Must be highly organized, self-starter and able to work with minimum supervision
• Computer Literate - Microsoft Office (Excel advanced); Pastel Partner / Evolution
• Able to communicate verbally and in writing in English
• Strong interpersonal and communication skills
• Highly administrative and debtor focus
• Self-reliant, flexible and confident
• Ability to function well under pressure

QUALIFICATION

• Diploma/ Degree Accounting/Bookkeeping Qualification
• Must have own vehicle
• MS Word/Outlook/Excel/PowerPoint
• Excellent written and spoken English/Afrikaans

Apply

Duties and Responsibilities

• To establish and develop business relationships with prospective clients over the phone and generate new business for the organization's products and services
• Internal Sales Executives are not client facing
• Target-driven cold calling and appointment setting
• A minimum of 40 cold calls a week
• A minimum of 5 proposals sent per day
• A minimum of 2 successful proposals (wins) per day
• Develop clear and effective written proposals/quotations for current and prospective customers
• Coordinate sales efforts with marketing, sales management, accounting, logistics, and technical service groups
• Plan and organize personal sales strategy based on the sales targets given by management
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas
• Expedite the resolution of customer problems and complaints
• Participate in trade shows and conventions
• Should you be suited for the position, please register directly on Nxa Technology Recruitment's website

Minimum Requirements

• Must have Matric/Grade 12
• Must have Diploma
• 1 - 2 Year Sales Experience
• Must have industry experience (telecoms, VOIP etc.)
• Must be reliable, responsible, driven & goal/target orientated
• Excellent communication & telephone etiquette
• Excellent customer support, customer service, and friendly personality

Diploma/Degree Qualification:
Post Graduate Diploma

Have Drivers License:
Must have drivers license

Apply

ROLE | WHAT YOU WILL BE DOING
Key Responsibilities:

• Cold call via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
• Ability to close sales over the phone - [Tele Sales to business customers]
• Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
• Follows up with customer via telephone or email following initial sales contact.
• Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
• Complete basic Rates Negotiation with customers where required.
• Provide alternative solutions for integration possibilities and have the ability to discuss the usage and services listed of these products.
• Continued product education to better service customer calls.
• Maintains accurate daily record of sales in sales tracker.

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?
Key requirements to perform responsibilities:

• Minimum of 2 years' experience in B2B sales in a high volume fast, paced environment - preferably outbound.
• Valid driver's license and own vehicle.
• Strategical business understanding of the geographical and industrial market in the office automation industry
• Previous experience and/or strong interest in outbound sales and prospecting.
• Strong customer service and tele-sales skills.
• Good organisational skills and the ability to multi-task and prioritise in a high-volume, fast paced environment.
• Solid understanding and experience of Web Based Applications and CRM software.
• Ability to manage sensitive and critical client information.
• Excellent verbal and written communication skills.
• Strong Problem-solve and decision-making skills.
• Superior closing skills.
• Need to have access to a vehicle for daily usage.
• Ability to work autonomously with fantastic Time Management Skills
• Existing network within the Gauteng Province.

Bonus points:

• Experience with Web CRM
• Strong leadership qualities
• Passion for Business Development and growth

EXPECTATIONS OF NXA TECHNOLOGY EMPLOYEES

Dealing with People

• Communicating & influencing: Strong communication skills across various mediums, building collaborative relationships internally and externally.

Dealing with Business

• Preventing & solving problems: Diagnostic information gathering and research, analytical thinking, application of conceptual thinking to problem-solving.
• Achieving results: Proactive/initiative, customer orientated, fostering innovation, continuous improvement mindset, appreciation of results, business acumen, thoroughness and detail orientated

Dealing with Self-management

• Self-confidence, personal credibility, flexibility, adaptability and strong sense of personal accountability

Apply

NxA Technology Is an established company in the ICT industry serving both direct clients and resellers. Recently the company has had an influx of business and is in need of a Specialized technician / Engineer to join my team.

Roles and Responsibilities:

• Design, deploy and maintain Communications and VOIP solutions for clients:
• VoIP PABX Solutions and virtual PABX Systems, Voice Gateways & Data Routers.
• Configuring VoIP/Software based PABX solutions and VoIP phones, configuring/converting of various routers and switches to effectively communicate via Analogue/BRI/VoIP(SIP).
• Identify and repair faults both on site and remotely.
• General VOIP and communication maintenance and call outs.
• Build & maintain strong relationships with customers
• Maintain VOIP infrastructure equipment including (Porta One) soft switch and SIP User agents such as Yealink and Grand stream.
• The position is working directly with the Support Team & Managing Director of the company and will require taking responsibility or responsibility for parts of the Communication solution projects as per customer needs.

Requirements

• Must be willing to travel for work - valid driver's license - Must have own Vehicle
• Minimum of 2 years' experience in the VOIP industry working on technical tasks.
• Experience in both remote support and installations of VOIP communication solutions.
• Strong network troubleshooting skills to ensure fast problem identification and resolutions.

Understanding of IP PBX configurations, call routing and translations as well as SIP Trunk implementation with multiple platforms.

• Porta One experience.
• Mikrotik experience.
• Switching and routing of switches
• LTE, DSL, Fibre Modem experience
• Installation of antennas
• PABX, CCTV, Printers Experience is advantageous
• Experience with IP phones and gateways

Experience:

• networking: 3 year (Preferred)
• voip: 2-3 year (Preferred)
• sip: 2-3 year (Preferred)
• pbx: 5 year (Preferred)
• Printer 1-2 year (Preferred)
• CCTV 1-2 year (Preferred)
• mikrotik: 1 -2 year (Preferred

Diploma/Degree Qualification:
Degree

Have Drivers License:
Must have own car

Apply

The support technician is expected to have knowledge but not experience. A basic knowledge of hardware, operating systems (Microsoft Windows and/or various flavours of UNIX) and local area networking is essential.
A passion for computers and solving problems is essential.
He or she will be mentored by our senior technicians and be expected to learn new skills at a rapid pace. We will also provide suitable external training for the role.
He or she will work with our clients on tasks under close supervision and gain the experience and confidence required to become a Nxa Technology IP/ISP Technician.
The successful candidate must have basic business acumen and must be a good communicator as he or she will be expected to interact with Nxa Technology clients

Minimum Requirements

• Working experience required 2-3 years
• A strong knowledge of ADSL, GSM and Wireless connectivity.
• SIP Hard & Softphones experience.
• Configuring handsets which include but is not limited to Siemens, Snom and Yealink.
• Experience in a large-scale IP services network is beneficial

Main Duties

• Taking inbound calls for support related issues and opening tickets to resolve it
• Process Number porting
• Service Provisioning and allocation
• Customer training
• Great customer service
• Installing hosted switchboards, configuring handsets and installing VoIP solutions.
• Providing excellent customer service, this includes continual feedback to the client; prompt first response on all service requests; professional communication to the client; being responsive to the client's needs and issues and taking ownership of all service related queries.
• Prioritisation of numerous service requests via the severity of the problem.
• Collaborating extensively with peers and resellers to resolve issues within accepted time frames.
• Ensuring that all service requests are updated comprehensively within the ticketing system.
• Fulfil standby duties as per set roster.

Diploma/Degree Qualification:
Post Graduate Diploma

Have Drivers License:
Is Required

Apply